Site

  • What kind of technology do I need to access the Learning Lab?

    We recommend using a computer and the Google Chrome browser for the best experience using the Learning Lab.

  • How do I change the platform language?

    The CCA makes every effort to ensure the Learning Lab content is as bilingual as possible. Navigate to My Account > Edit Profile > Site Language to change the language of the platform. For all course content, we have indicated whether the course is provided in English-only, French-only, or bilingual (English with French subtitles). We recommend not using automatic browser translations like Google Page Translation.

  • How do I update my profile information?

    To change your profile information, navigate to My Account > Edit Profile.

Courses

  • How do I enrol in a course on the Learning Lab?

    Log into or create an account on the Learning Lab. Click the 'Buy Now' button for the course you are interested in. A Shopify pop-up will appear with the email address associated with your Learning Lab profile, do not change this. Once you complete the payment, allow 5-10 seconds for the page to automatically refresh. The 'Buy Now' button will change to 'Resume Course', then you will have access to the course. A receipt will be sent to you via email.

    Please note that you must be signed in to properly purchase the course.

  • Can I get a refund?

    All courses are is non-refundable.

  • Where can I find my receipt?

    The receipt is sent to the email associated with your Learning Lab account. If you have not received them, please reach out to us at the email below to resent it to you.

    [email protected]

  • How to rewind videos?

    Once you have watched a course video through to the end, you will be able to skip backward and forward through.

  • Where can I find my certificate for the course I have completed?

    Certificates can be found by navigating to My Account > Certificates. Please note that Certificates of Attendance cannot be manually issued by the Canadian Chiropractic Association.

    Please note that certificates are issued once the course is at 100% completion.

Continuing Education

  • Is this course approved/applicable to continuing education (CE)?

    There are numerous regulatory bodies across the country with varying scopes of practice for the different healthcare professions. We cannot guarantee that the courses offered will be approved for continuing education (CE) credit hours. We encourage participants to to confirm CE credit hour eligibility related to any course with their professional provincial regulator directly as each medical profession and/or province has different approval and criteria processes and eligibility requirements.

    For some courses, we apply for CE approval with the necessary chiropractic provincial regulators, Chiropractors' Association of Saskatchewan and College of Chiropractors of Alberta.

  • I'm a chiropractor practicing in Alberta. Where can I find the CCOA Seminar Reference Number?

    CCOA lists the approved courses on their website here:
    https://www.theccoa.ca/CCOA/Competence/Continuing_Competence_courses/Seminar_database/CCOA/Competence/Professional_development/Seminar_Search.aspx?hkey=6a925210-fa0a-469b-96be-572d84cb60d8 .

    You may also reach out to us at the email below.

    [email protected]